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Terms & Conditions
These Terms & Conditions set out the general rules for using the Slotsmines Casino website and any related services. Please read them carefully before creating an account, depositing funds or playing games. By accessing the website or using our services, you acknowledge that you have read, understood and agreed to these terms, together with any additional terms displayed for particular products, games or promotions.
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1. About these terms and your account
These terms apply to your use of the Slotsmines Casino website, account facilities, games, payment features, promotions and other services made available through the site. Additional rules may apply to a particular game, promotion, tournament or feature. Where additional rules are shown, you should read them before taking part. If an additional rule conflicts with these terms for a specific activity, the additional rule will generally apply to that activity.
Article contents
You may use the website only where online gambling and access to the relevant services are lawful in your location. You are responsible for checking the laws that apply to you before registering or playing. You must also satisfy any applicable minimum age requirement. We may restrict or refuse access where we reasonably believe that use would breach applicable law, regulatory requirements, these terms or the rules of a particular service.
Registration information
When creating an account, you must provide information that is accurate, complete and current. You must update your details if they change. An account is personal to the registered account holder and must not be sold, transferred, shared or made available to another person. You must not create an account on behalf of someone else or use another person's account.
- Keep your username, password and other security details confidential.
- Use reasonable care to prevent another person from accessing your account or device.
- Tell us promptly through the support options available on the website if you suspect unauthorised access.
- Co-operate with reasonable identity, age, payment method and source-of-funds checks.
- Do not provide false, misleading or incomplete information.
You remain responsible for activity carried out through your account unless you have reported suspected unauthorised access and the relevant issue has been assessed. We may ask for documents or other information to verify your identity, eligibility and transactions. Until checks are completed, access to some features may be limited and a transaction or withdrawal may be delayed, refused or cancelled where permitted by applicable law.
Suspension and closure
We may suspend, restrict or close an account where we reasonably consider it necessary, including if information cannot be verified, an account appears to be operated by another person, a payment is disputed, there is suspected fraud or money laundering, a rule has been breached, or continued access may create legal, security or responsible gambling concerns. We may also limit access to a game or service for technical, operational or legal reasons.
2. Games, deposits and withdrawals
Games must be used for entertainment and not as a way to earn a guaranteed income. You are responsible for deciding whether a game is suitable for you and for setting limits that reflect your circumstances. Results are determined by the applicable game system and the rules shown for that game. You should review the game information, including any available instructions, before placing a wager.
A wager is normally accepted only when it is confirmed by the website or game interface. You should check your balance and transaction history regularly. If there is a technical problem, communication failure, display error or other interruption, we may investigate the relevant activity and correct, cancel or void an affected transaction where this is permitted. We will aim to handle such matters fairly and consistently.
Deposits
Deposits must be made using a payment method that you are authorised to use. The name and details connected with a payment method may need to match your verified account information. You must not use a payment method belonging to another person without appropriate authorisation. Payment providers may apply their own terms, processing requirements or fees, for which you may be responsible.
You should deposit only money that you can afford to lose. We may apply reasonable transaction controls, verification procedures or limits in line with applicable requirements and our risk processes. A deposit may be refused, returned or held for review if it appears suspicious, cannot be verified, is reversed by a payment provider or otherwise does not comply with these terms.
Withdrawals and balances
Withdrawal requests may be subject to account verification, payment checks, minimum or maximum amounts displayed on the website, and any conditions that apply to a particular balance. We may return funds through an approved method and may require further information before processing a request. You should make sure that your account details and payment information are correct.
If a payment is reversed, charged back or found to be unauthorised, we may recover the relevant amount from your account or take other action permitted by law. You must not use the website to facilitate unlawful payments, conceal the source of funds or transfer money between people. We may retain records of account and transaction activity as required for security, legal and operational purposes.
Promotions and bonuses
Any promotion, bonus, free play offer or reward is subject to the specific promotional terms displayed with that offer. Those terms may explain eligibility, entry requirements, expiry, wagering or play-through conditions, game restrictions, maximum values and withdrawal rules. You should read and understand the applicable promotional terms before opting in or using an offer.
Unless the applicable offer says otherwise, we may withdraw or amend a promotion where it has been published in error, cannot reasonably be provided, is affected by technical issues or is being misused. We may also withhold or remove promotional benefits where there is evidence of multiple accounts, automated play, collusion, fraud or a breach of the relevant terms.
3. Responsible gambling, privacy and acceptable use
Responsible gambling
Gambling should remain an enjoyable leisure activity. It can cause harm if it becomes difficult to control, particularly when you gamble more time or money than intended. Consider setting personal deposit, wagering, loss or session limits where those tools are available. You can also take a break or request account restrictions through the responsible gambling or support options provided on the website.
- Set a budget before you play and do not use money needed for everyday expenses.
- Do not chase losses or increase wagers to try to recover money.
- Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
- Do not borrow money or sell possessions to fund gambling.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
If you ask us to close or restrict your account because of gambling concerns, we may apply the request in accordance with the responsible gambling processes available at the time. You should not attempt to open another account or use another person's account while a restriction is in place. Account tools are not a substitute for professional advice, and you should seek help from an appropriate independent service if you are concerned about your gambling.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to provide services, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations, manage risk and improve the website. Further information about the types of information collected, uses, disclosures, storage and available rights is set out in the Privacy Policy.
By registering, you agree that we may send service-related communications about your account, transactions, security, changes to these terms and other necessary matters. Where required, marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact details current so important account information can reach you.
Acceptable use
You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious code, use automated tools without permission, attempt to bypass security, manipulate a game, exploit an error, reverse engineer protected systems or use the service to harm another person. You must not engage in collusion, cheating, fraudulent activity, money laundering or any conduct designed to obtain an improper advantage.
The website, its content, software, branding and materials may be protected by intellectual property rights. You may use them only for personal, lawful access to the services. You must not copy, reproduce, publish, adapt, distribute or commercially exploit website material without permission, except where a right cannot lawfully be excluded.
4. Liability, changes and making a complaint
Website availability and liability
We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable or limited because of maintenance, upgrades, telecommunications issues, payment provider problems, equipment failure, security incidents, events outside reasonable control or other operational reasons. Information displayed on the website may also be corrected or updated from time to time.
To the extent permitted by law, we are not responsible for losses caused by your failure to keep account details secure, your use of an unsuitable device or connection, errors in information supplied by you, events outside reasonable control, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.
You are responsible for equipment, software, internet access and any charges required to use the website. You should use current security software and take reasonable steps to protect your device and account. If you identify an error or security concern, stop using the affected feature and report it through the support channel shown on the website.
Changes to these terms
We may update these terms when needed to reflect changes to the website, services, law, regulatory expectations, security procedures or business operations. The current version will be made available on the website, with the relevant effective date where appropriate. You should review the terms regularly. Continuing to use the website after an updated version is published may indicate acceptance of the changes. If you do not agree with an update, you should stop using the relevant services and may request account assistance through the available support options.
Questions and complaints
If you have a question about your account, a transaction, a game, a promotion or these terms, please use the customer support contact method displayed on the website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. We may ask for additional details to verify your identity and investigate the issue.
We aim to review complaints fairly and within a reasonable period. The time needed may depend on the complexity of the matter, the information available and whether a payment provider or other service partner must be consulted. We may keep records of complaints and outcomes for quality, security and compliance purposes. If you remain dissatisfied, follow any further review or escalation process explained by support or in the relevant service information.
Applicable law
These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.
